Talk to Your Website Visitors — From Inside Perfex CRM
Embed a live chat widget on any website, watch visitors in real time, co-browse their screen and convert offline messages into tickets — all from Perfex.
Start Free TrialView DemoReduce response time. Capture more leads. Support clients live.
No credit card required • Setup in minutes
A Full Live Chat Platform Inside Your CRM
Embed the widget on any website with one script tag, track visitors on a world map, accept conversations and send files — without a third-party chat provider.
No external chat service. No per-seat fees. No data leaving Perfex.
Highlights
- ✓One-script widget for any website
- ✓Real-time visitor tracking on a map
- ✓Co-browsing with visitor consent
- ✓Automatic offline-to-ticket pipeline
✔ Used by support teams to talk to customers without leaving Perfex
- ✓Instant license activation
- ✓Domain-locked protection
- ✓Native Perfex integration
- ✓ 12 months' access
- ✓ All features included
- ✓ Updates included
- ✓ Support included
- ✓ Save €18 a year
Every Conversation, Every Visitor — Without Leaving Your CRM
Live Chat Dashboard
Handle every chat from one panel
- ✓Waiting, active and ended chats at a glance
- ✓Accept, transfer and end conversations
- ✓Send files, transcripts and canned responses
- ✓Operator heartbeat and status control
Visitor Tracking and World Map
See who is on your site right now
- ✓Country, city, browser and device per visitor
- ✓Full page history with time on each page
- ✓World map via OpenStreetMap or Google Maps
- ✓Proactive invites and event triggers
Co-Browsing and File Transfer
Help visitors by showing, not just telling
- ✓See the visitor's live page with consent
- ✓No plugin, no browser extension required
- ✓Two-way file uploads inside the chat
- ✓Password fields are never captured
Tickets, Analytics and Link Generator
Turn offline messages into measurable work
- ✓Offline form converts into a ticket with reply link
- ✓Response time, missed chats and ratings per operator
- ✓Per-code widgets for brands, languages or campaigns
- ✓Canned responses with keyboard shortcuts
External Chat Tools Leak Data. This Module Keeps Everything Inside.
Default Perfex
No live chat channel
No visitor tracking or map
No widget for external websites
No ticket system from chat
No co-browsing
Limited real-time support
Not built for live communication
PM Live Chat
Full live chat inside Perfex
Real-time visitor tracking
Co-browsing with consent
Offline-to-ticket pipeline
World map of online visitors
Sidebar badge with sound
Link Generator for many widgets
External Chat Services
Per-seat monthly pricing
Conversations stored externally
Separate login for operators
No CRM link — data in silos
Third-party data processor
Vendor lock-in
Limited customisation
Answer Visitors. Capture Leads. Support Clients Live.
Who Is This Module For?
- ✓Agencies offering client support
- ✓SaaS teams doing support in Perfex
- ✓Service providers on direct chat
- ✓E-commerce and lead-gen websites
- ✓Teams handling pre-sale questions
- ✓Anyone wanting chat without vendor lock-in
Why Live Chat Matters
- ✓Answer pre-sale questions in real time
- ✓Reduce response time dramatically
- ✓Capture leads that would otherwise leave
- ✓Lower support costs with co-browsing
- ✓Improve conversion with proactive invites
- ✓Turn every visitor into a conversation
Built for Speed and Privacy
- ✓Runs fully inside your Perfex installation.
- ✓No third-party chat scripts.
- ✓No external SaaS dependencies.
- ✓Lightweight polling architecture.
- ✓GDPR-friendly data control.
- ✓Instant license activation.
- ✓ 12 months' access
- ✓ All features included
- ✓ Updates included
- ✓ Support included
- ✓ Save €18 a year
See How Live Chat Runs in Minutes
Watch the full workflow from script tag to live conversation.
Start Chatting With Your Visitors
Install in minutes.
No subscriptions. No external tools. Just direct conversations.
Start Free TrialSee the Demo